Refund policy
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customersupport@purrposefulthreads.com. Please note that returns will need to be sent to the following address:
PO Box 21
Ocilla, Ga
31774
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customersupport@purrposefulthreads.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged on arrival or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Worn, Damaged after use or wear and tear, or Used goods ie once you wear it, it is yours.
Gift cards including items bought with gift cards
Exchanges
The fastest way to ensure you get what you want is to contact me on the support email ( customersupport@purrposefulthreads.com ) the same day of ordering or before product phase, and I can cancel the order and make a new one for the desired item.
The second way is to contact me on the same customer support email and tell me you want an exchange. Ship the item to this address, PO Box 21 Ocilla, GA 31774, and I can get what you want made and sent out. This onyl applies for non worn, non used goods.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customersupport@purrposefulthreads.com